Herndon: 294 Sunset Park Drive, Herndon, VA | Vienna: 405 Maple Ave W, Vienna, VA Herndon: 703.964.0500 | Vienna: 703.281.5631

Frequentlyasked questions

FAQs for ORDERING, PRICING & DESIGN

For your convenience, we have gathered answers to our most frequently asked questions here. We have also provided our most helpful links below.

PRICING AND PAYMENT

How much to you charge for specialty, sculpted or novelty cake?
Our pricing for custom cakes is a combination of two components, the cake price and the decorative price. The decorative price will vary depending upon the artistic complexity of the design and the size of the cake. Refer to our pricing guides for more information: Buttercream Guide and Fondant Guide

When do I have to pay for my custom special order cake or desserts?
All special orders must be paid in full at least 3 business days in advance so that the order can be finalized and added to our production schedule.

How much do you charge for wedding cakes?
Please refer to the wedding cake section of our website for information on wedding cake pricing.

Do you offer volume and wholesale discounts?
Yes, we do offer both volume and wholesale discounts based upon both quantity and type of item ordered.

What methods of payment to you accept?
We accept, Cash, Visa, Mastercard and American Express. We are also able to accept online credit card payments through our processor Pay Pal.

ORDERING

Do you need advance notice in order to place a special order for cakes and desserts?
Most special and custom orders require advance notice. The amount of notice required will vary depending upon the specific item ordered and the quantity. Please refer to dessert category on our website for more specific notice information.

Why do you require so much advance notice on your custom cakes and desserts?
The majority of our custom specialty cakes require members of our Pastry, Art and Decorative Team to work together to create a dessert that in not only beautiful to look at but also delicious. Advance notice is required so each team member can prioritize and provide the necessary amount of time needed for each unique design.

Do I need an appointment when ordering a custom cake or desserts?
Appointments are only available for tiered WEDDING CAKES. To request a WEDDING CAKE consultation, submit this form; we will get back to you to schedule a one-on-one consultation with our wedding cake adviser. For all other custom cakes or desserts, please feel free to email, call or drop in to either bakeries located in Herndon or Vienna where any of our knowledgeable bakery staff can provide assistance.

Do you deliver?
Yes we deliver to many areas within Northern Virginia, Maryland and D.C. Our delivery fees are based upon the distances from our Herndon bakery location. Large orders and tiered cakes may require specialized transportation that will incur additional delivery fees.

DESIGN AND SPECIAL REQUESTS

Will my cake/desserts look exactly like what is shown on your website?
While every cake and dessert displayed on our website has been created at our bakery, we cannot guarantee that you will receive an exactly replica of the image. We are proud to employ “sugar artists” and Pastry designers rather than simply “decorators”. With that said, like any “artist”, each has their own unique style/technique style of decorating with sugar, fondant, buttercream and royal icing. Also please see our notes regarding color selections.

Can I supply my own cake designs?
Yes absolutely. Please note however as we stated above each of our “sugar artists” and “designers” has their own unique style which may differ from any inspiration photos provided. Also Please refer to notes regarding Color selections.

Can you put a photographic image or graphic on a cake?
If you email us a high resolution image, we can then print on an edible frosting sheet and place directly on your cake. Please note that edible inks do not print certain colors the same as non-edible inks and can change color if exposed to light and humidity. If you require a very close match such as that required for a corporate logo, please ask our bakery consultants about the option of ordering an image proof.

Can your Amphora use my recipe to create a dessert?
Recipes will be considered and approved by our corporate pastry chef who can review to ensure that we have or are able to obtain the necessary ingredients and can reproduced. Custom recipes are subject to an additional surcharge.

How do you color your icings?
Amphora uses premium food coloring. Please note that excessive amounts of color or dark colors such as blues, reds, black and dark pinks will likely change the buttercream flavor and stain teeth and clothing. Should your selected design require excessive or dark coloring, flavored buttercream or airbrushing may be an option. Dark colors may be selected if cake is covered in Fondant. Please note cream cheese icing and whipped cream cannot be colored and only flavored.

Can you match colors on my cake?
Unlike paint pigment, food coloring is far more limited in shades that can be created. While wait for someone to invent software that will allow us to quickly blend and create custom edible colors, for now our decorative team members do it all by hand. Please select from Amphora’s standard color chart or for an additional cost Amphora offers premium color selections that are priced separately.

Does Amphora offer “gender reveal” or custom colored sponge and fillings?
Yes, Amphora can color the both our vanilla sponge and/or our vanilla buttercream fillings. Please contact our bakery consultants for pricing information and the notice required.

DIETARY AND ALLERGY CONCERNS

Do you make specialty dietary cakes and desserts such as gluten-free, sugar- free, eggless, dairy free and vegan?
Yes we do. Please contact us for flavors, pricing and additional information. Please keep in mind while we do our best to separate desserts with special dietary restrictions, please note that Amphora does use dairy, eggs, sugar and animal products throughout our bakery.

Can you accommodate allergies?
Amphora Bakery products are created in a facility that uses nuts, soy, dairy, wheat, tree nuts and eggs so may contain traces of all of the above.

ABOUT YOUR BAKERY GOODS

Cake Transport and More
Most of our custom cakes and desserts require proper care during transport, this includes a cool temperature that does not exceed 70 degrees. Closed cars heat up quickly! Cakes and Desserts should be kept level during transportation. Car Seats and laps are NOT level. We suggest a better alternative to be the floor of your car or the trunk weather permitting. Avoid excessive breaking or sharp turns. Abrupt movements can cause fragile cakes and desserts to shift and decorations to fall off. If you are concerned about transportation, please ask us about delivery options.

Storage
Most of our cakes and desserts do best if stored in a refrigerator or during cooler months in a garage. Ideally buttercream, fondant and ganache should be brought to room temperature prior to serving. Cakes with Mousse, Whipped or Bavarian Cream and Cream Cheese should be kept refrigerated and brought out shortly before serving.

Serving
For restaurant quality cake slice presentation, dip a clean knife in very hot water before each slice then wipe dry. Use a cake server to lift each slice of cake on to the plate.

 


HELPFUL LINKS

•  PRICING GUIDES: Buttercream Pricing  |  Fondant Pricing
•  ICING COLOR: Buttercream Color Chart
•  FORMS: Order and Inquiry |  Wedding Cake Consultation

If you are unable to find the information you are looking for, please do not hesitate to contact us directly at any of the options below.

Locations:
294 Sunset Park Drive, HERNDON VA
amphorabakery@amphoragroup.com
+1 (703) 964-0500

405 Maple Ave W, VIENNA VA
amphorabakery@amphoragroup.com
+1 (703) 281-5631